Tray is missing - not included. All testing/functionality notes will be listed under condition description and details. In the event that physical damage is caused during transit of a return, it is the customers? Responsibility to contact the carrier to start a damage claim upon receiving a notification from us. Exporter, once received by the exporter we are no longer responsible for the item. The sale of this item may be subject to strict regulations by the U. Food and Drug Administration and state and local regulatory agencies. The item "Metro Lifeline Emergency Crash Cart with IV Pole" is in sale since Thursday, January 10, 2019. This item is in the category "Business & Industrial\Healthcare, Lab & Dental\Medical, Lab & Caregiving Furniture\Medical Carts & Stands". The seller is "hospitalwarehouse" and is located in Virginia Beach, Virginia. This item can be shipped worldwide.